AI-powered conversations that adapt to each user, drive higher engagement, and deliver richer, more actionable insight than any traditional form or survey.

Privacy Policy

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1. Introduction

Sinthax Inc. ("Sinthax", "we", "us", or "our") replaces boring forms and surveys with smart AI conversations to help you truly understand your audience. Our platform allows you to create interactive AI-powered conversations from a simple prompt, driving higher engagement and delivering richer, more actionable insights.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use our website and software-as-a-service platform (collectively, the "Service").

2. Data We Collect

2.1 Information You Provide

We collect information you provide directly to us, such as when you create an account, configure your AI conversations, or communicate with us. This may include:

  • Account Information: Name, email address, and organization details collected via WorkOS, our authentication provider.
  • User Content: Conversation prompts, configurations, and other content you input into the Service.
  • Billing Information: Payment details provided to Stripe. We do not store full credit card numbers.
2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information about your device and usage, including:

  • Log Data: IP address, browser type, operating system, and access times.
  • Usage Data: Pages viewed, features used, and interactions with the Service.
  • Response Data: Data collected from end-users interacting with your AI conversations, including their answers.

3. How We Use Your Data

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the Service;
  • To process transactions and manage your subscription;
  • To authenticate users and secure your account;
  • To generate AI responses and summaries;
  • To monitor and analyze trends, usage, and activities;
  • To communicate with you about the Service.

4. Data Sharing

We do not sell your personal information. We share your information only with third-party service providers who help us operate the Service:

  • WorkOS: For secure user authentication, single sign-on (SSO), and organization management.
  • Stripe: For payment processing and subscription management.
  • AI Providers (OpenAI, Anthropic, Google, Grok): To process conversation data and generate AI responses. When you or your end-users interact with conversations, the input is sent to these providers to enable the service.

We may also disclose your information if required by law, such as to comply with a subpoena or similar legal process.

5. Data Security

We implement reasonable security measures to protect your personal information, including encryption of data at rest and in transit. Access to sensitive data is restricted to authorized personnel. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data.

To exercise these rights, please contact us at support@sinthax.com. We will respond to your request in accordance with applicable laws.

7. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and its processing there.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@sinthax.com